If you run a service-based limited company, you’ve probably got at least one “nice client” the one who’s polite, grateful, never complains, and always seems to be having a tough month. They’re easy to like. Easy to keep. And (quietly) easy to under-charge.

You can reduce late payments (a lot) with a few clear systems, a consistent process, and boundaries you’re comfortable enforcing. This guide gives you practical steps, ready-to-use scripts, and simple tweaks you can implement straight away.