When your payment terms are vague (or only mentioned awkwardly after an invoice is overdue), you end up doing extra admin, chasing money, and feeling resentful, even when you’re delivering a great service.

If you run a service-based limited company, you’ve probably got at least one “nice client” the one who’s polite, grateful, never complains, and always seems to be having a tough month. They’re easy to like. Easy to keep. And (quietly) easy to under-charge.